General

The present Terms and Conditions of Sale (“Terms and Conditions“) apply to all products sold to you (the “Customer.“) on the website LIBANBD.COM (the “Site“), operated by “LIBAN BANGLADESH“. This Terms and Conditions supersede any prior terms and conditions or any general or specific terms and conditions of the Customer. Every product order placed on the Site, presupposes the acceptance by the Customer of the Terms and Conditions and the Customer shall be bound by these Terms and Conditions.

In addition, the general use of the Site is subject to this Terms & Conditions of Use. LIBAN reserves the right to vary and/or alter these Terms and Conditions at any time without notice and without assigning any reason thereof and accordingly the revised version shall apply.

Product

LIBAN products are handcrafted therefore we cannot guarantee that the product you see online and the purchased product will be exactly the same though every effort is made for it to be a very close match. Also We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, due to monitor discrepancies of personal computer/laptop/tablet/hand-held devices/mobile, we cannot guarantee that your display of colour will be accurate.

If a product ordered at LIBAN website is not as described, customer’s responsibility is to return it immediately to the delivery agent without tearing of the void sticker attached on the product package.

The illustrations weights and dimensions of the products (goods) listed in the catalogue are purely informative unless otherwise stated as binding.

The products sold from the Site are solely for your use and not for re-sale.

Cancellation Policy

Please make sure that you cancel your order (if required) while our customer service agent calls you for confirming your delivery address. Please note that once you have reconfirmed the order over the phone, you cannot cancel the order once the delivery agent reaches your delivery address with the product.

Conditions for Exchange & Return:

• The product must be unused, unworn, unwashed, unaltered and without any flaws. Products can be tried on to see if they fit and will still be considered unworn.
• The product must be unused and intact with tags.
• Within 7 days of purchase.

Exchange & Return

After purchasing any product(s) you can exchange product from any of our Display Centers within 7 days of the receiving* date. Or send us your product(s) by your corresponding courier concern with our Service Center.  After receiving the product, we will contact you and arrange shipment of your exchange product. 

Note: If there is any problem from our side we will offer FREE Returns, Exchanges or Refund otherwise customer has to bear the return shipping expense.

Payment & Ordering Process

• In order to purchase from the Site, you may be required to register using a valid phone number and password. It is your sole responsibility to keep such information/log-in details secure and confidential. LIBAN shall not be responsible if such information/log-in details are provided to a third party by the Customer or if any third party receives the same due to the negligence of the Customer and for any loss incurred by the Customer as a consequence of the above mentioned incidents (unauthorized access of data).
• There are two types of payment options:

1. Cash on Delivery
2. Online Payment

For cash on delivery, our delivery agent will collect the cash after giving home delivery of the ordered product(s) for Inside Dhaka and for Outside Dhaka customer have to pay the due amount to the courier service before collecting the product(s).

For online payment option, you can make payments using Visa Card, Master Card, American Express, DBBL Nexus, Q-Cash, bKash, DBBL Mobile Banking, IBBL-mCash, uCash, SureCash, MyCash, IFIC Mobile Banking, Trust Mobile Money, OK Cash, AB Direct, IBBL iBanking, Bank Asia iBanking, City Touch, MTB iBanking, and Payza.

• After you select your product(s), you have to provide your delivery address. After confirming your delivery address, you will be taken to another page to enter your payment information. Please note that if you choose to make online payment you shall be redirected to the payment page which is owned, managed and maintained by the payment processing bank.
• All information related to your Card/Bank Account will be exclusively dealt by the Payment Gateway and the Bank. LIBAN will not ask for your payment information in its site nor does it retain your payment information. The online & mobile transfer service is governed by the agreed terms and conditions between you and your bank/financial institution.
• For any unsuccessful payment request, you must contact your card issuing Bank or the concerned financial institution. For any other payment related queries, please also contact your bank.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://libanbd.com (the “Site”). Read our Privacy Policy.

Applicable law

The Terms and Conditions are governed by, and construed in accordance with, the laws of Bangladesh.